Draviona is committed to providing a transparent and efficient logistics experience for our customers. We operate exclusively within the Republic of Singapore, ensuring all deliveries adhere to the Consumer Protection (Fair Trading) Act and the Personal Data Protection Act (PDPA). This document addresses frequent inquiries regarding our shipping procedures to ensure you have a clear understanding of how your order reaches you.
Q: When will my Order Arrive?
We prioritize a structured timeline to ensure your items are handled with precision and delivered promptly. The journey of your order consists of two main stages:
- Order Preparation: Once you place an order, our team requires 1 business day to verify the details, cautious package your items, and coordinate with our local courier partners.
- Transit Period: After dispatch, the delivery typically takes 1 to 2 business days to reach your designated address.
- Total Expected Time: In general, you can expect your package to arrive within 2 to 3 business days.
**Please note that business days are Monday through Friday, excluding Singapore public holidays. Orders placed during the weekend will begin their processing phase on the following Monday. **
Q: Are There Hidden Fees?
Transparency is a fundamental principle of Draviona. We ensure that the price you see is the final price you pay.
- Shipping Costs: We provide delivery at no cost to the customer. There are no shipping fees regardless of the order size.
- Handling Charges: We do not apply any packaging or handling surcharges.
- Payment Model: As we operate on a Cash on Delivery (COD) basis, the total amount specified during your checkout process is the exact amount to be collected at your doorstep. We do not apply any unexpected processing fees at the time of delivery.
Q: How is My Data Handled?
Draviona respects your privacy and adheres strictly to the PDPA guidelines of Singapore. To fulfill your request for delivery, we must share limited personal information with our third-party logistics partners.
- Shared Information: This is restricted to your name, delivery address, and contact number.
- Purpose: This data is shared solely for the functional purpose of navigating the courier to your location and communicating regarding the delivery timing.
- Security: Our partners are required to maintain high standards of data security and are prohibited from using your information for any purpose other than the successful completion of your delivery.
For any further questions regarding your shipment, our support team remains available from 9:00 AM to 5:00 PM SGT, Monday through Friday, at fashion@draviona.com.