This document outlines the procedures for returns and refunds at Draviona. We operate in full alignment with the Consumer Protection (Fair Trading) Act of Singapore and the Sale of Goods Act. Our goal is to provide a straightforward and transparent process for addressing issues with your purchase while maintaining clear expectations for our local community.
Quick Summary Table
| Policy Feature | Regulation Details |
|---|---|
| Return Window | 30 days from the date of delivery |
| Cost of Return | Complimentary (Draviona covers all pickup charges) |
| Refund Method | Direct Bank Transfer (for all Cash on Delivery orders) |
| Restocking Fee | SGD 0 (No additional fees applied) |
| Eligible Reasons | Manufacturing defects, damage, or incorrect item/size |
| Service Area | Strictly limited to Singapore residential and business addresses |
Damaged or Incorrect Items
Draviona is committed to ensuring that the items you receive meet the standards expected of our brand. If your order arrives in a condition that is not as described, or if there has been an error in fulfillment, we provide a structured resolution process.
Immediate Actions for the User
Upon discovering a manufacturing defect, physical damage, or an error in the size or style delivered, please contact our support team within the 30-day window. You should send an email to fashion@draviona.com containing your order details and a brief description of the issue.
Once we receive your request, we will coordinate a pickup from your location at no expense to you. We take full responsibility for the logistics of returning faulty or incorrect goods. After the item reaches our facility, our team performs a detailed inspection within 24 hours. If the inspection confirms the damage or error, we will prioritize a replacement. If a replacement is unavailable or the item is beyond a simple fix, we will move forward with a full refund of the amount paid at the doorstep.
Please be aware that we do not facilitate returns or exchanges for changes of mind. We encourage all users to review the size guides and product descriptions cautiously to ensure they are satisfied with their choice before the order is dispatched.
Refund Timeline
Because Draviona utilizes a Cash on Delivery (COD) model to serve our Singapore audience, we do not store or have access to your sensitive banking data at the time of the transaction. Consequently, refunds must be handled through a manual validation process.
The Step-by-Step Timeline
- Notification: After the 24-hour inspection period is complete, we will email you to confirm the status of your refund.
- Detail Collection: We will request your bank account name and number via our official email address.
- Initiation: Once we receive these details, the transfer is initiated by our accounting team.
- Processing: The time it takes for the funds to reflect in your account is typically 5 to 6 business days. This duration is subject to the internal processing speeds of your specific banking provider.
Support and Assistance
We believe that professional communication is the foundation of a reliable shopping experience. If you have any questions regarding these procedures or require assistance with a current return, our dedicated team is ready to help.
- Email Support: fashion@draviona.com
- Active Hours: Monday through Friday, 9:00 AM to 5:00 PM SGT.
- Commitment: We respond to all inquiries during these hours to ensure your concerns are addressed with clarity and speed.
By continuing with your purchase, you acknowledge and agree to these terms, which are designed to protect both the consumer and the integrity of our local operations in Singapore.